Support is a big part of our operations as we understand that to develop and retain clients, we have to provide top-notch support. That is the reason we have put in place a support team that is staffed by some of the most talented technical brains in our company.
Whether you go for one of our state-of-the-art software or avail of one of our website related services, MATEL Software and our partner eZee Technosys is committed to giving you the best possible support – both technical and otherwise. MATEL will work closely with you at every step of the way, right from planning to rollout, and beyond.
For us the support process starts from the very moment a customer gets in touch with us for either our software or our services. Our support team is always ready to answer your questions and provide practical solutions that you can understand from your business point of view.
Our support team remains on standby 24 x 7 to quickly sort out any bugs that might arise during installation and deployment of software, and also thereafter so that your operations can keep running smoothly at all times. We also provide comprehensive on-site and web-based training upon software deployment and also at any point of time thereafter so that you never face any issues with handling our software.
First and second level technical support is provided locally in Malaysia by MATEL Software, while third level escalation is handled directly and remotely by our partners eZee Technosys from their centralized support center in India.